Thank you for shopping with Wantjoin! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please review our refund and return policy below.
Returns
We accept returns on items purchased directly from Wantjoin within 30 days of the delivery date. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Once we receive and inspect your return, we will process your refund.
Non-Returnable Items
The following items are non-returnable:
- Products that have been used or are not in their original condition.
- Items marked as “final sale” or “clearance.”
Refunds
Once your return is approved and processed, we will issue a refund to the original payment method. Please note, it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or model, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at contact@wantjoin.net with your order number and photos of the damage or defect. We will provide you with a replacement or refund, as per your preference.
How to Return an Item
- Contact us at contact@wantjoin.net to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is authorized, we will provide you with return instructions and a return shipping address.
- Ship the item(s) back to us, using a trackable shipping service to ensure safe delivery.
- Once we receive the returned item, we will process your refund or replacement.
Return Shipping Costs
Customers are responsible for return shipping costs, except in the case of damaged or defective items. We recommend using a trackable shipping service to ensure that your return is received.
Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us at:
Email: contact@wantjoin.net
Thank you for choosing Wantjoin! We’re committed to ensuring your satisfaction and making your shopping experience as smooth as possible.